This course is ideal for anyone working, or aspiring to be in Retirement Village Management.
This course forms part of the refreshed Village Management Industry Diploma or can be taken as a stand-alone program.

It has been developed in partnership with industry experts to ensure that participants are equipped with the critical skills and knowledge required to manage a retirement village successfully, and confidently engage with residents and other key stakeholders.


WHAT WILL I LEARN

  • Complaints and Dispute Resolution – minimise escalation through the effective use of the 8 Step Escalation Process.
  • First Class Customer Service – create memorable and seamless experiences from pre-entry to exit.
  • Resident Committee Meetings - achieve the best results for everyone.
  • Integrated Care Model and Ageing Well in Australia – 'My Aged Care' portal. Wellness approaches to care with a Person-centered focus.
  • Dementia, Mental Health and Elder Abuse in Retirement Villages - effectively support residents.
  • Effective Management of Village Finances – budgets, operating income and expenses, capital works/long term maintenance/reserve funds.

Where applicable, state specific information will be covered

 

Cancellation policy

All cancellations must be requested in writing however no refunds will be given to cancellations made less than five (5) business days prior to the event as catering arrangements have already been confirmed. We are happy to accept a replacement at no additional cost.

Terms and conditions

Registrations are for individual delegates only and cannot be split or shared between multiple people. Payment is required prior to the event. The Property Council of Australia reserves the right to alter speaker/s or program of events or cancel the event in its entirety. The Property Council of Australia reserves the right to refuse entry to or remove from the premises any person who it considers (in their sole and absolute discretion) is causing annoyance. Your registration is accepted on the basis of these conditions. The collection of individual registration details is primarily so that we can register you and your colleagues for the event. The information will be stored in the Property Council’s database and may be used for future marketing of Property Council events and may also be provided to the event sponsors. If you do not wish your details to be made available to external parties, we ask that you notify us by a written request to the Property Council Database Manager. Property Council often undertakes or facilitates photography and/or video at our events and conferences. These images and footage may be used in future promotions that include but are not limited to website, direct mail, marketing collateral, email, sales documents and other uses by Property Council of Australia. Should a registered participant seek to be excluded from such future uses of images, you must register your request with a Property Council staff member on the day of the designated event. No further correspondence or permissions will alternatively be sought.

 

Date 20-Aug-19
Time 8:30am - 5pm
Duration 2 Days
City Brisbane
location Grant Thornton, King George Central, Level 18, 145 Ann Street, Brisbane QLD 4000
Ticket Prices Members $1400.00 Non-members $2100.00
REGISTER MYSELF REGISTER OTHER