Retirement Living Code of Conduct Online Training Course 

This 30 minute interactive e-Learning module familiarises participants with the Retirement Living Code of Conduct, enabling them to promote and protect resident rights and provide a benchmark for best practice.

It provides the know-how to ensure a great experience for village residents. 

Training involves an overview of the Code which sets and maintains high standards relating to the marketing, selling and operation of retirement villages and is the cornerstone of the retirement living industry’s eight-point plan for delivering a quality resident experience.

  • The purpose and objectives of the Code
  • How the code will be run
  • Expectations once an operator signs up to the Code

The module includes: complaints and dispute management procedures aimed at better equipping operators to meet the expectations of residents.

  • Anyone working, or aspiring to work, in retirement living.

  • Employees of organisations that are a signatory of the Retirement Living Code of Conduct.

Cancellation policy

All cancellations must be requested in writing however no refunds will be given to cancellations made less than five (5) business days prior to the event as catering arrangements have already been confirmed. We are happy to accept a replacement at no additional cost.

Terms and conditions

Registrations are for individual delegates only and cannot be split or shared between multiple people. Payment is required prior to the event. The Property Council of Australia reserves the right to alter speaker/s or program of events or cancel the event in its entirety. The Property Council of Australia reserves the right to refuse entry to or remove from the premises any person who it considers (in their sole and absolute discretion) is causing annoyance. Your registration is accepted on the basis of these conditions. The collection of individual registration details is primarily so that we can register you and your colleagues for the event. The information will be stored in the Property Council’s database and may be used for future marketing of Property Council events and may also be provided to the event sponsors. If you do not wish your details to be made available to external parties, we ask that you notify us by a written request to the Property Council Database Manager. Property Council often undertakes or facilitates photography and/or video at our events and conferences. These images and footage may be used in future promotions that include but are not limited to website, direct mail, marketing collateral, email, sales documents and other uses by Property Council of Australia. Should a registered participant seek to be excluded from such future uses of images, you must register your request with a Property Council staff member on the day of the designated event. No further correspondence or permissions will alternatively be sought.