Village Management Industry


Are you interested in progressing in the Retirement Living Industry?

Our Village Management Industry Diploma will equip you with all the knowledge and expertise you

need to further your career in this exciting new growth area. 


About the INDUSTRY diploma course


There are 6 Steps to progress through to graduation

Find out more about each step below, review course content and discover course availability!


Step 1 : Introduction to the Retirement Living Industry

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Do you want to learn about the history of retirement villages, as well as the specific roles and responsibilities of a successful Village Manager?

  • Understand the role of retirement living in Australia

  • Learn about the different types of retirement living offerings

  • Explore the role and responsibilities of a Village Manager

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Step 2: Code of Conduct



This 30 minute interactive e-Learning module familiarises participants with the Retirement Living Code of Conduct, enabling them to promote and protect resident rights and provide a benchmark for best practice.

  • The purpose and objectives of the Code
  • How the code will be run
  • Expectations once an operator signs up to the Code

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Step 3: Navigating the Retirement Villages Act

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Are you looking to enhance your legal understanding of the Retirement Villages Act? This half-day program will address the Act using the following milestones:

Module 1: Overview of the regulation of retirement villages. This is a general introduction to retirement villages and the regulatory framework (1 hour)

Module 2: When a resident moves into the village (1 hour)

Module 3: While a resident lives in the village (1.5 hours)

Module 4: When a resident moves out of the village (1 hour)

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Step 4: Village Management

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Attend this insightful 2 day course which explores

  • The Resident Journey
  • Exceptional Customer Service
  • Working Effectively with Committees and Associations
  • Effective Dispute Resolution
  • Managing Budgets and Finances
  • Integrated Care (Aged Care, Dementia,
    Mental Health, Elder Abuse)

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Step 5: Choose your Electives

Retirement Living Electives

Select a minimum of 2 days from the following electives:

  • Leadership in Retirement Living (2 days)
  • Retirement Living - Facilities and Asset Management (1 day)
  • Retirement Living - Sales and Marketing  (1 day)

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Step 6: Assessment

Retirement Living Assessment

To obtain the Village Management Industry Diploma, participants are required to apply concepts learnt in the courses in an assessment.  There are 2 pathways for the assessment dependent on the electives taken 

Assessment One

Part 1 - Village Management 60%
Part 2 - Leadership in RL Elective 40%


Assessment Two

Part 1 - Village Management 60%
Part 2 - Sales and Marketing Elective 20%
Facilities and Asset Management Elective 20%

Pass Mark for either assessment is 70%

Once successfully completed coupled with attending the outlined courses, participants receive the Village Management Industry Diploma. 





1. How Long does it take to complete the INDUSTRY diploma?

Generally it can take between 1 and 2 years to complete the industry diploma


2. What will I learn in the course?

The industry diploma will progress you through all areas of Village Management from online modules including Code of Conduct and the Legal aspects of the Retirement Villages Act through to practical classroom-based initiatives on how to manage a retirement village community.

It allows you to explore in greater depth your areas of further interest such as sales and marketing, facilities and asset  management through the elective options. The course concludes with one of two assessment options dependent upon which electives were chosen.


3. can I use any of my existing industry experience to gain credit for modules?

Yes. If you have relevant industry experience you may receive credit towards some areas of your Village Management Industry Diploma


4. HOW can the diploma course help progress my career?

Attaining the Village Management Industry diploma will provide an in-depth understanding of the Retirement Living across a broad spectrum of areas which allows you to take on a variety of roles within Village Management
including Village Manager, Sales Manager and Owner Operators




What Others are Saying about the Diploma?

Mary ONeill VM Industry Diploma (1)