Village Management Industry
Diploma

THIS INTERACTIVE E-LEARNING MODULE IS THE FIRST STEP IN THE VILLAGE MANAGEMENT INDUSTRY DIPLOMA

Do you want to learn about the history of retirement villages, as well as the specific roles and responsibilities of a successful Village Manager?

YOU WILL COVER THE FOLLOWING:

• Understand the role of retirement living in Australia

• Learn about the different types of retirement living offerings

• Explore the role and responsibilities of a Village Manager

CODE OF CONDUCT ONLINE TRAINING

This 30 minute interactive e-Learning module familiarises participants with the Retirement Living Code of Conduct, enabling them to promote and protect resident rights and provide a benchmark for best practice.

YOU WILL COVER THE FOLLOWING:

• The purpose and objectives of the Code
• How the code will be run
• Expectations once an operator signs up to the Code

Are you looking to enhance your legal understanding of the Retirement Villages Act? This half-day program will address the Act using the following milestones:

Module 1: Overview of the regulation of retirement villages. This is a general introduction to retirement villages and the regulatory framework (1 hour)

Module 2: When a resident moves into the village (1 hour)

Module 3: While a resident lives in the village (1.5 hours)

Module 4: When a resident moves out of the village (1 hour)

Attend this insightful 2 day course which explores

• The Resident Journey
• Exceptional Customer Service
• Working Effectively with Committees and Associations
• Effective Dispute Resolution
• Managing Budgets and Finances
• Integrated Care (Aged Care, Dementia,
  Mental Health, Elder Abuse)

Select a minimum of 2 days from the following electives:

• Leadership in Retirement Living (2 days)
• Retirement Living - Facilities and Asset Management (1 day)
• Retirement Living - Sales and Marketing  (1 day)
• Retirement Living Sales - Legal Framework (1/2 day)
  
  

To obtain the Village Management Industry Diploma, participants are required to apply concepts learnt in the courses in an assessment.  There are 2 pathways for the assessment dependent on the electives taken 

Assessment One

Part 1 - Village Management 60%
Part 2 - Leadership in RL Elective 40%

OR

Assessment Two

Part 1 - Village Management 60%
Part 2 - Sales and Marketing Elective 20%
Facilities and Asset Management Elective 20%

Pass Mark for either assessment is 70%

Once successfully completed coupled with attending the outlined courses, participants receive the Village Management Industry Diploma.